FREQUENTLY ASKED QUESTIONS.

Why are you accepting Flat Handling Rate, instead of the fixed Shipping and Handling fee like others ?

This has been the most frequently asked question. We work on flat handling rate to promote spree-ers to buy in a larger quantity. If you get all your calculations right, you will trust that we offer one of the best rates in town actually.

[EXAMPLE]

Jane bought 3 apparels from a blogshop offering $3.50 fixed shipping and handling fee per item.
Assumming that the total NTD amount is 800 NTD.

(800 x 0.05) + ($3.50 x 3) = $50.50

Jane bought 3 apparels from us

(800 x 0.05) + $2.50 [Flat Handling] + ($2 x 3) = $48.50

Who gets the better deal? You see it for yourself.

The more you buy, the handling fee spreads over a larger quantity. Get it? :)

How long do the items take to arrive?

Sprees usually have a waiting period ranging from 2 weeks to 2months. Please be prepared to wait for your items as we have no control over the restocking process of the items. Spree updates will be done in a regular basis hence please do not worry.

How do I check on the status of the spree ?

Simply look at the spree status at the left side bar. Viola !

How do I track the items ?

You may go to this website and paste the tracking number in the box to track it's status. http://www.speedpost.com.sg/TrackAndTrace.asp

However, if the items have yet arrive in Singapore, you may go to this website
http://postserv.post.gov.tw/webpost/CSController?cmd=POS4006_1&_ACTIVE_ID=193
to track it's status in Taiwan.

Oops, sorry, I've changed my mind and decided not to order these items, can they be cancelled?

Yes, if payment has not been made for these items, yes you may cancel them. Of course we need a detailed explanation from you too. (just kidding.)

Jia lat, I state the wrong size for my items ! Can I edit the orders?

Yes, of course you may ! We do not want you to regret purchasing an item, so please edit them if you've changed your mind before we send in the orders.

Is normal postage safe?

We strongly recommend Registered Postage which comes with an additional fee of $2.25. It works like an insurance for your items, it will never go missing as it comes with the power code, also well known as the tracking number.

We are not responsible for lost mails, but if you have opted for normal mail and yet to receive it after 2 - 3 working days, do inform us and we will give a ring to Singpost and track it down.

My item came in wrong colour, defects ! HOW ?!

Sorry we will not be responsible for any wrong colour, or defects shipped in by the Merchant as we are not the ones committing the mistake.

Jia lat, I've transferred payment to the wrong bank account number. HOW?!

Please called up to your bank IMMEDIATELY to cancel your payment, like NOW. ><

How come the item I received looks different as shown on the website ?

The items shown in the website are usually taken under strong lighting to make them look more appealing to the customers. We are not sure how the items will turn out after they arrived too, so please buy at your own discretion.

All my items are Out Of Stock, do I get my handling fee back?

Yes, a full refund will be given if your items are out of stock. :)

I would like to do a Self-Collection, is that possible?

Yes, it is possible. Please let us know and we will inform you of the address.

Lastly, can I ask for more discounts, pretty please? *batters eyelids*

Only spree-ers buying 15 items and above, we will be able to offer you the supply rates. Which is the waiver of handling fee. You just have to pay for the shipping fees. :)

Other than that, no more discounts, please refrain from haggling, this put us in a very awkward situation. The InCognita Girl reserves the right to reject your orders whom we feel uncomfortable dealing with. Sorwee.